BetPortal is operated by CREDARA GROUP LTD and was launched in 2024. We hold a licence issued by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2), which sets the regulatory framework within which we operate. That licence is not a formality — it defines our obligations around fair play, financial handling, and responsible operation, and it is what we are held accountable against.

Who We Are Built For

We built BetPortal with players in the United Kingdom in mind. That shapes the practical decisions we make: the payment methods we accept, the currencies we support, the way we present information, and the standards we hold ourselves to when something does not go as expected. We are not trying to serve every market at once. Focusing on UK players means we can be more deliberate about what we get right for you specifically.

We are a web-based platform, accessible through your browser on any device. There is no software to download. Whether you are on a desktop or a mobile device, you are using the same platform, and we work to keep it consistent and straightforward to navigate.

How We Handle Player Money

We keep player funds separate from the operational funds used to run the business. This means that the balance sitting in your account is not mixed in with the money we use for day-to-day costs. It is a basic but important distinction, and one we consider non-negotiable. Withdrawals are processed within 24 to 48 hours, and our minimum withdrawal threshold is £20 — the same as the minimum deposit — so there is no asymmetry in how we treat money coming in versus money going out.

We accept a range of deposit and withdrawal methods, including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and several cryptocurrency options including Bitcoin, Ethereum, and Tether. We chose these routes because they are widely used, reasonably fast, and give you a degree of choice depending on what suits you.

Safer Gambling

We take safer gambling seriously as an operational matter, not as a box to be ticked. The platform is built with the expectation that some players will need tools to manage how they play. We expect our support team to respond with care when a concern is raised — whether that comes from you directly or flags in account behaviour. If something goes wrong or a player raises an issue, we would rather address it plainly than deflect it. That expectation is internal, and we hold ourselves to it regardless of whether it is convenient.

We also make considered decisions about which game providers and payment partners we work with. The software providers on our platform — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — are established names in regulated markets. That is not incidental. We would rather have fewer providers we trust than a larger list assembled without scrutiny.

If you have a question about how we operate, our licensing, or anything else on this page, our support team is available and can be reached through the contact options on the site.